Last Updated: 01-04-2025
At Vrinda Dairy, we strive to ensure a seamless and timely delivery experience for our customers. This Shipping Policy outlines the key details regarding order processing, delivery timelines, shipping areas, and other important information related to our ghee delivery services.
1. Order Processing & Dispatch
- Order Confirmation: Once you place an order, you will receive an email/SMS confirmation with your order details.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and public holidays).
- Same-Day Dispatch (if applicable): Orders placed before [cut-off time, e.g., 12:00 PM] may be dispatched the same day, subject to availability.
- Delay in Processing: In rare cases (e.g., high order volume or stock issues), processing may take longer. We will notify you if there are any delays.
2. Delivery Areas & Timelines
A. Delivery Coverage
We currently deliver to the following areas:
We offer pan-India delivery
Note: Delivery availability may vary based on logistics constraints. If your location is not serviceable, we will notify you before confirming the order.
B. Estimated Delivery Time
- Standard Delivery: 2-5 business days (varies based on location).
- Rural/Remote Areas: Delivery may take 3-7 business days due to logistical challenges.
Note: Delivery times are estimates and not guaranteed. External factors (weather, strikes, etc.) may cause delays.
3. Shipping Charges
- Free Shipping:
- Flat-Rate Shipping:
Shipping costs (if applicable) will be displayed at checkout before payment.
4. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email/SMS. You can track your shipment using:
- Our website’s Order Tracking page
- The courier partner’s website (e.g., Delhivery, DTDC, etc.)
5. Failed Deliveries & Reshipment
If a delivery attempt fails due to:
- Incorrect address
- Recipient unavailable
- Refusal to accept the order
We will:
- Attempt re-delivery once (additional charges may apply).
- Hold the order for 3-5 days before initiating a return.
- Process a refund (minus shipping fees) if the order is returned to us.
Please ensure your shipping details are accurate to avoid delays.
6. Damaged/Missing Items
- If your order arrives damaged, leaking, or incomplete, notify us within 24 hours with photos/videos as proof.
- We will arrange a replacement or refund after verification.
7. Contact Us
For any shipping-related concerns, reach out to:
📞 Customer Support: 9784090095
📧 Email: vrindadairy004@gmail.com
🕒 Working Hours: 9:00 AM – 6:00 PM, Monday to Saturday
Policy Updates
Vrinda Dairy reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for choosing Vrinda Dairy! 🐄✨ We appreciate your trust and look forward to serving you.
