Last Updated: 01-04-2025
At Vrinda Dairy, we are committed to providing high-quality ghee and ensuring complete customer satisfaction. If you are not satisfied with your purchase, we offer a straightforward Refund and Return Policy. Please read the following terms carefully to understand your options.
1. Eligibility for Returns & Refunds
You may request a return or refund under the following circumstances:
- Damaged/Leaking Product: If the ghee container is broken, leaking, or tampered with during transit.
- Incorrect Item Received: If you receive a product different from what you ordered.
- Quality Issues: If the product is expired, spoiled, or has an unusual smell/taste
Non-Returnable Items:
- Products that have been opened, used, or partially consumed.
- Orders that were correctly delivered but the customer changed their mind.
2. Return Request Process
Step 1: Notify Us Within 24 Hours
- Contact our customer support at [Customer Support Email/Phone] within 24 hours of delivery.
- Provide:
- Order number
- Photos/videos of the damaged/defective product
- Reason for return
Step 2: Return Approval & Instructions
- Our team will verify your request and provide return instructions.
- If approved, we may arrange a pickup or ask you to ship the product back (if applicable).
Step 3: Refund/Replacement Processing
Once the returned product is received and inspected, we will process:
- Refund to the original payment method (within 5-7 business days).
- Replacement (subject to availability).
3. Refund Policy
A. Refund Methods
- Online Payments (Credit/Debit Card, UPI, Net Banking): Refunded to the original source within 5-7 business days.
- Cash on Delivery (COD): Refunded via bank transfer/PayTM/UPI (customer must provide details).
B. Partial Refunds (If Applicable)
- If only part of your order is defective, a partial refund will be issued for the affected items.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
4. Replacement Policy
- If you prefer a replacement instead of a refund, we will ship the correct product at no extra cost (subject to stock availability).
- Replacement delivery time depends on your location (same as standard shipping timelines).
5. Customer Responsibilities
- Provide Accurate Details: Ensure correct shipping address and contact information to avoid delivery issues.
- Do Not Accept Damaged Packages: If the package looks tampered with, refuse delivery and notify us immediately.
- Keep Original Packaging: For returns, the product should be in its original packaging (unopened).
6. Exceptions
- No Returns After 24 Hours: Requests made after 24 hours of delivery will not be entertained.
- No Refund for Opened Products: If the seal is broken, we cannot accept returns (unless quality issues are proven).
7. Contact Us
For any return/refund-related queries, contact:
📞 Customer Care: 9784090095
📧 Email: vrindadairy004@gmail.com
🕒 Working Hours: 9:00 AM – 6:00 PM, Monday to Saturday
Policy Updates
Vrinda Dairy reserves the right to modify this policy. Any changes will be updated on our website.
Thank you for trusting Vrinda Dairy! 🐄🥛 We value your satisfaction and appreciate your business.
